Introduction
At BCC Nursing (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit bccnursing.com.au or interact with our services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the terms outlined in this policy.

Contact Details
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Email: info@bccnursing.com.au

Information We Collect
We may collect the following types of personal information:
• Name, phone number, email address and details provided through contact forms
• Information supplied when making an enquiry or request
• Technical data such as IP address, browser type, device information, pages visited, time spent on the website, and referring pages
• Data collected automatically through cookies, analytics tools and server logs

We do not collect sensitive information unless you voluntarily provide it and it is necessary for our services.

How We Collect Personal Information
We collect personal information in the following ways:
• When you complete forms or submit enquiries on our website
• When you contact us through email or other communication channels
• Automatically, through cookies and website analytics that track user behaviour and site performance

How We Use Your Information
We use your personal information for purposes including:
• Responding to enquiries, bookings or service requests
• Providing information or services you have asked for
• Improving website performance, user experience and content relevance
• Conducting analytics and website traffic monitoring
• Internal record keeping and administrative purposes
• Meeting legal and regulatory obligations

We only use personal information where it is reasonably necessary for our operations.

Sharing & Disclosure of Personal Information
We do not sell or rent your personal information.
We may share information with trusted third-party service providers only when necessary, including:
• Website hosting providers
• IT and technical support providers
• Email and communication services
• Analytics and performance-tracking tools

These providers may store or process data overseas, depending on their infrastructure. We ensure that all third parties handle your information securely and in accordance with privacy laws.

Data Security
We take reasonable steps to secure and protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Security measures include data encryption, secure servers, access controls and regular system monitoring.

Data Retention
We retain personal information only for as long as needed for business, legal or operational purposes. When information is no longer required, we securely delete, de-identify or destroy it.

Cookies & Website Analytics
Our website uses cookies and similar technologies to:
• Improve website functionality
• Analyse user behaviour
• Enhance browsing experience
• Monitor performance and optimise content

You may disable cookies in your browser settings; however, certain website features may not function correctly without them.

Your Rights & Access to Information
You have the right to:
• Access the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of information when legally permissible
• Make a complaint regarding the handling of your personal data

We will respond to all requests within a reasonable timeframe.

Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party platforms you visit.

Use of Website by Minors
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors without parental consent.

Changes to This Privacy Policy
We may update this Privacy Policy at any time to reflect changes in regulations, business operations or website functionality. The updated version will be posted on this page with a revised effective date.

Last Updated: December 2025